Whomever answered the phone when I called checking on when the cables would be shipped reminded me that they were being burned in for 5 days so that they sound ready to go when I receive them.
Sounds like a disconnect between you and your employees. No big deal though, my past experience has always been cables needs some settling in time. Approx. 200 hours+. I'm just happy they have come around, quite a bit I must add from first listen.
Thank you for adding your response.
ozzy