Outlaw Audio repair

BTW, Outlaw Customer support is outstanding.  I sent them my email and they responded within 2 hours.  Truly excellent.  
As they suggested, please open a support ticket ASAP. 

Yeah, that doesn't sound right.  Outlaw should work on their equipment.  However, if it is grey market, most manufacturers won't.  I don't really understand this because grey market or not, they did make the equipment.  But, I guess their logic is that it wasn't purchased via an authorized rep. or via authorized sales path.   

So it is penalizing the buyer that bought it through the grey market.

So, contact Outlaw, open a ticket and send it in.  

enjoy

i view the op post as rather suspect at this point

@minorl, i believe it does not matter if it is coming from grey market or through the distribution path. It is not a warranty issue but a fix issue. OP has skipped some information.

I'm in New Jersey if that works for you send me a message