"Does anyone know if ARC is still doing upgrades? I was put on the list to upgrade my LS28 to LS28SE when they announced the upgrade program last June. I inquired about it in December and was told that my upgrade would likely be scheduled for the first or second week of January. I inquired again this month and have gotten no response. I called and the greeting says to send an email if you have questions about service which, of course, I already had.
If anyone has any information about the upgrade program that they would like to share I would certainly appreciate hearing it."
I wrote the above back in February and I owe Audio Research an update. I finally decided to call again and speak to an actual person rather than follow the instructions to send an email. When I did speak to someone in service I was told to expect an email in a couple of weeks about sending my LS28 in and, in fact, got that email considerably quicker than that. The bottom line is my pre was upgraded to an SE in short order at the announced price and the upgrade was definitely worth it.
Have since had a great time doing a shootout between the LS28SE, a PS Audio BHK Signature preamp and a Bakert Labs Rhumba Extreme 1.3. Great fun.
Kudos to ARC.
If anyone has any information about the upgrade program that they would like to share I would certainly appreciate hearing it."
I wrote the above back in February and I owe Audio Research an update. I finally decided to call again and speak to an actual person rather than follow the instructions to send an email. When I did speak to someone in service I was told to expect an email in a couple of weeks about sending my LS28 in and, in fact, got that email considerably quicker than that. The bottom line is my pre was upgraded to an SE in short order at the announced price and the upgrade was definitely worth it.
Have since had a great time doing a shootout between the LS28SE, a PS Audio BHK Signature preamp and a Bakert Labs Rhumba Extreme 1.3. Great fun.
Kudos to ARC.
