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Lack of Lamm customer service?

Purchased a used Lamm LL2.1 and emailed Elina about having seller ship directly to Lamm to have a Tech check it to spec and make sure all is well.

Haven’t gotten a reply back yet and after talking with another Lamm owner was told it could take ’months’ for something like this...

Is this true? I was also planning on getting the Lamm LP2.1 phono, new if I could not find a used one soon.. but if this is how their customer service is I think I will pass.

Many years ago I purchased a used Audible Illusions M3A preamp and loved it... then was offered a discount for the newest model years ago... I went for it and traded in the used for the new... then when I needed customer service it did not exist.. not at least in a realistic time frame... so I sold the preamp and never looked back.

I’m already starting to have buyers remorse....


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gestalt's avatar
gestalt
190 posts
 
Hi, I'm a Lamm Industries dealer and I'm happy to help. Feel free to DM.

Cheers,
Colin
ohlala
1,235 posts
 
You may be getting ahead of yourself. I have always had good repair experiences with Lamm with reasonable turnaround time. 
rich121's avatar
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rich121 OP
187 posts
 
@ohlala

Well that is reassuring.
Thank you for posting.
whart's avatar
whart
3,036 posts
 
Me too. I think they prefer that you work through a dealer, but I didn't have one (or they didn't) at the time I was buying some of mine (a pair of ML2 SET amps which I still have and the L2 Reference line stage, which has since left the building). 
They do get a little overwhelmed, but usually come through. Elina is very nice too. Over the years, sometimes a little slower than other times, but on balance, my ownership experience, since around 2007-8 has been very good. 
roxy54's avatar
roxy54
7,973 posts
 
I bought a used Lamm pre from a member about three years ago and had it shipped right to Lamm and the service was excellent and timely.
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