In my opinion the guy is a prick. He’s dismissive to questions over email and just wants you to call so he can ignore your call for weeks on end. Once you do get him on the phone, he treats you like a moron who should stop asking questions and just give him the money. Asked about the return policy and he went into a rant about people who complain about paying a restock fee of hundreds of dollars and how it’s a criminal act against small business owners like
himself to be pressured into offering free trials to sell their products and that companies that do it are desperate and that I’d be stupid to expect a free trial. I said it wasn’t a super attractive proposition to have to pay a couple hundred bucks if they end up not being what I want and he just sighed and said he’d call me back some other time. Also, I’m less than an hour from the factory and said I could pick them up and bring them back personally in the event they didn’t work to save the costs he said he incurred to necessitate the restock fee. He refused and said I had to pay no matter what.
Other people have had better experiences I’m sure and maybe I caught him on an off day, but didn’t make me want to buy anything from him. Seems like he wants to make his margin off of you whether you buy or don’t buy. There are better products with better and more gracious folks behind them is all I’m saying.
himself to be pressured into offering free trials to sell their products and that companies that do it are desperate and that I’d be stupid to expect a free trial. I said it wasn’t a super attractive proposition to have to pay a couple hundred bucks if they end up not being what I want and he just sighed and said he’d call me back some other time. Also, I’m less than an hour from the factory and said I could pick them up and bring them back personally in the event they didn’t work to save the costs he said he incurred to necessitate the restock fee. He refused and said I had to pay no matter what.
Other people have had better experiences I’m sure and maybe I caught him on an off day, but didn’t make me want to buy anything from him. Seems like he wants to make his margin off of you whether you buy or don’t buy. There are better products with better and more gracious folks behind them is all I’m saying.