Actual Lead Time on Tekton Speakers

I just really hope that after auditioning you feel the need to return them.  That would be a nightmare.

I just really hope that after auditioning you feel the need to return them. That would be a nightmare.

Did you forget a word in there? (Don't?)

A lapsus is fine... Don't? 

Lapsus or Freudian slip?  Not sure which...

I placed an order for a 2-10 subwoofer on April 28th. Im fully aware of the pandemic (Im an RN and have been taking care of COVID patients the entire time) and am very understanding of circumstances outside of their control, but one thing I have little tolerance of is rude customer service.

 I called up directly this morning after work, as I decided to cancel my order a few weeks ago and go in another direction.  (They havent responded to my emails since July.) Anyway, Eric answers the phone, and I explain that I was calling in to cancel since Id not heard back in nearly a month, and the first thing he does is call me a liar lol. Doesnt ask my name, doesnt bother to ask any details, just straight to the accusation. He then asks what im canceling, and he says I need to call back in 2hr when Tammy is in. 
This was very odd, to say the least, hence my internet search to see if anyone else had been treated in this manner....and here we are! Ironically, a buddy of mine just spent nearly $50k on a theater build. Hes been holding onto 15+ y.o Paradigm studio v3 speakers, and finally ready to upgrade the whole Atmos configuration. Ive been encouraging him to keep Tekton on the short list, but if Tekton is this unprofessional over a subwoofer cancelation...

I have yet to even get confirmation of the refund, but Ill be happy to report back once its completed.