Audible illusions Slow customer service

There’s like three people there at most. It’s not logistics. It’s just how they do business (speaking from experience).

I owned 3 AI preamps from 1992-2016 and although I never had problems, I worried if I did that it would never get resolved. That was one of my reasons for trading it in for a Rogue RP5 preamp. I didn’t keep the rogue for very long as I all of a sudden decided to go all McIntosh.  I believe AI is Art Ferris, his wife and a Tech.  I also believe that Art Ferris is semi retired. 

I owned a modulus 3a in the late 90s, sold it and bought another one  a few years later since I liked it so much. I never had any issues with either of them and it really is a great sounding preamp. It’s just a shame that their customer service is so poor.

Oz

Ric Schultz of EVS (Electronic Visionary Systems) might be willing to work on an AI pre-amp. He worked at the company for a while (in the 80's or 90's, I believe),  and came up with a series of mods for the Modulus 2.

Somehow people keep doing business with AI even though they know that the service from AI is at a snail’s pace. Maybe be because their preamps are so much worth the all delays?
For me, it wasn’t that bad. I always got prompt responses from Art or somebody else at AI.
I ordered a new set of tubes for M3B MM, and it took about a month. I was not mad at the long delay, but somehow I expected that their service would be slow, so I was OK with it.
The bottom line is, as long as it works, it sounds so good.