Poor Customer Service

I've never had a company outright ignore me. BUT....

I HAVE (just recently, actually) had a manufacturer take several days to get back to a question I made via email, but they DID eventually get back to me.

Unfortunately, that several day gap between communication (and I had called twice after opening the case via email) led me return the product for a refund. 

I chose a different option from a different manufacturer.

I’ve had excellent response and support from the companies I deal with with the sole exception of Aurender. I finally became so unhappy with their quality of support that I dumped the damn thing and bought a Bryston BDP-3. Which is what I should have done at the outset.

I know many people praise Aurender support. My experience was that their email responses showed they never bothered to read the initial email inquiries. Support (in the US, at least) seemed to be provided only by one guy named "Ari."

SGC before Covid.

I've never owned Bryston but I hear they have solid cust. service. Good choice.

One thing for sure, the less we share these sorts of experiences the more this lets them get away with it. Jungson refused to honor their warranty even once they knew for certain their amp was defective- because they had seen and heard it themselves! Then instead of replacing it they stopped returning my calls. I will never buy Jungson again and take every opportunity to let people know, so they can be informed and make up their own mind.  

When you complain about something without telling us who and what and why all it amounts to is a "waaaaa!" Everyone knows how bad customer service feels. We have all been there. This is going nowhere. Tell us who, and give us the details. A lot of these guys watch the web for stuff like this. You help us by warning us, help them by letting them know, and help yourself if they decide to do something about it.   

So: Who is it and what happened???

Before I buy the product I contact the manufacturer via email or voice with a question that I already know the answer to. How soon and how accurately they respond gives me an idea of what to expect in the future regarding customer service. Then you can only hope it holds up.
Two thumbs up for Bryston, VPI and Cary Audio.