Poor Customer Service

Indeed frustrating. There are reasons forum members are cautious about naming brands and giving specifics because of the responses that it may draw. It gets viewed as a lose/lose proposition because you get slammed if you give details and you get attacked if you don’t.

There have been numerous cases documented in these pages of simply unacceptable service by any measure. You may recall the guy in another country whose speakers were dropped off at a station and he was supposed to drive hours away to pick them up. A forum member instructed him to "Use American ingenuity". "Do you want them or not?" he says. "Just go pick them up, and suck it up." The guy paid for direct delivery to his house.

Or another guy that didn’t get his speaker grills after months of waiting. A member’s response, "why would you possibly want grills anyway?"

More than once we are instructed to "embrace the suck" as if all vendors should assume no accountability - it’s all part of life. I thought by sharing in these types of threads that we are trying to prevent "letting them get away with it."

We can at least have the empathy to reflect on the OP’s situation with an ear of understanding and not mocking them with a "waaaaa". Please all - let’s make this a better place.