Poor Customer Service

I’ve experienced excellent customer service from the following:
Magnepan
Underwood Wally
Peachtree Audio
Vacuum Tube Audio (tubes4hifi)
I agree that “Covid,” has become a convenient excuse for anything & everything.

I bought a new Parasound JC2 from a great local dealer. Unfortunately, it had a defective power supply. I sent an email to Parasound, to which Richard Schram personally replied. The next day, a new replacement was on its way to me, even before I put a return label on the defective one. That's about as good as it gets for customer service in my opinion. 

Regarding equipment issues, there are numerous negative customer service experiences I’ve experienced. Two stand up companies are Belles and Van Alstine. They are great and are willing to go the extra mile.

My beef is with Technics and parent company Panasonic I've made it known on other threads. I bought their SUG700 a fine piece no issues but I wanted to know more about the product than in their manual so I tried the phone numbers in the manual only one worked and referred me to a nonworking email. I started randomly calling numbers close to one of the nonworking published numbers and actually got a guy at Panasonic that gave me a number at Technics to call,I called it and it referred me to a non-working email address. I gave up but take the opportunity when presented to say good product customer support not so much. 
conversely Emotive,PSAudio,I got a human on the other end. 

Agree with the OP. I work hard for my money and when I come to spend it I expect the potential recipient to work just as hard to take it off me!
Some companies these days don’t seem bothered whether you purchase their product or not. Have had many inquiries ignored, but it’s their loss, I just look elsewhere.