Poor Customer Service

I did have the Line Magnetic distributor flag all my ads when I tried to sell the new gear I bought from them 2 years later. Spent thousands wanted to make a change so listed the gear that I bought from them.  I got a few very rude and insulting emails from the distributor and all who inquired about my ad were told it was grey market even after I sent the receipt to the distributor. I lost much on the resale and stopped buying anything they imported YMMV 

^^^^^^^^^^^ That smacks of pure Vindictiveness ^^^^^^^^^^^

 I feel for you and I always dread calling when I have a problem, just me. Have to explain and deal people…  yuck!FedEx obviously dropped a Hegel H390 from truck pretty damn hard on one side of the box It crushed the hard foam packing inside about 3 inches on the source and volume knob side of the amp. No physical damage at all but knobs were inoperable.  The H390 setup was quick and easy and yes it sounded amazing but I had to use the remote. I called the dealer (dread) and an hour later he called back and told me Hegel America is sending you a new H390 I was elated! Also since you have music keep that H390 until the new one arrives. 3 days later I had a new amp. Packed up the damaged one and sent it out per Hegel America instructions postage paid. Happy ending! Good experience with Hegel and Dedicated Audio

I am right there with you. I have a Matrix Audio Element X and the wireless connectivity has died. I've written to them twice already over the past week and absolutely no reply from them. This is a $3400 network streamer that is less than two years old and they obviously feel no responsibility to reply about their product failing. Buyer beware.