2. misc-audio
  3. 169529-145530

Poor Customer Service

How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.

dadork
lbkwhitney's avatar
lbkwhitney
4 posts
 
Avalon Acoustics has totally ignored both my Emails and phone calls. I spent many thousands of dollars on a pair of their speakers, which I love. The company, unfortunately, is inaccessible.
millercarbon's avatar
millercarbon
12,531 posts
 
That's a shame. One of only a handful of really good sounding speakers I have heard. 
zavato's avatar
zavato
1,399 posts
 
Fortunately, I have had great experiences dealing with numerous companies. My most recent experiences were Pass, Bricasti and McIntosh. All were efficient and superb. Years back I had experience with Bryston and they were rock solid too. I have to say that it's pretty cool that when you call, reach the company and are talking to a principle and you mention your name, he knows what you own. 
dr-john's avatar
dr-john
72 posts
 
RE: a highly-regarded manufacturer of tube amps.  A Psvane KT-88 blew up my amp, and I needed a cardboard shipping container  to accomodate its return it to the factory far away from me in the USA. After badgering by emails (to which I was informed that a show was coming up and they were very busy with preps for it)  I waited THREE months before I could return the unit for repair. My dealer had to intervene constantly at the show to have them send me a replacement box. I don't know about you folks, but I live for music - it is daily nutrition for me. Without an amp ....  SO much for after-market service.
mahler123
3,314 posts
 
dr-john 

name the company 
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