Need service for Metrum DAC. Company seems defunct.

I sent multiple emails to Metrum using three different addresses. I haven't received a response on any of them.
I did however, receive a response literally within 10 minutes when I emailed someone at Sonnet.

10 minutes.

Using their suggestion, I opened the DAC and found a loose pin on a ribbon going into the right DAC board. It was sticking up and almost out. I pushed it back in and voila! All is well.

Thank you to the gentleman at Sonnet.

Oh yeah, forgot to mention this on my last post...

I sent a thank you email to the gentleman at Sonnet and he sent a "you're welcome" email back... In 30 minutes.

I still haven't received a reply from Metrum regarding the original problem.

@devilboy, 
I'm glad that you were able to get assistance and correct the problem.  Now back to the music 😊.
Charles 

Well said, Charles. Well said.
And thank you!