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Magnepan service shut down

How long has Magnepan's parts and service been shut down? Any idea when they might be open again? I have tried several times to contact anyone at Magnepan. All I can do is leave a message and never get a return call. I even emailed Wendell and got no response.
Anyone know how to talk to someone there? I want to place a parts order.
Partroysound
partroysound
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jji666
534 posts
 
Magnepan has always had exemplary service. Can't promise it will be back, but if any company would bring it back, it would be them.  I have needed them many times and they are a very quick response.  Whatever is going on it must be severe, and let's hope it is temporary. Do NOT permanently cross Maggies off your list!
uncledemp
778 posts
 
An answering machine message and a note on the website would be helpful.


Most of us can deal with issues better than unpredictability.


I’m surprised at the companies that struggle to communicate with customers. It’s understandable to have struggles/challenges, but going incommunicado is not.
drjim21
11 posts
 
Orgillian197 pretty much nailed it - I just asked Schiit for a replacement cover to change the appearance of a Modius DAC - they replied that they're already production constrained by a shortage of finished metal goods & their supplier is now 'Tearing other people's hair out...'

Sounds rather Grimmish to me - "eh Brother?"
uncledemp
778 posts
 
At least they answered the phone!
ginginha
1 posts
 
LRSs are so underpriced it creates artificially elevated demand and upsets the whole operation. Nothing that can’t be solved if they simply raise their prices
My dealer complained about this in the summer of 2020 when I had my order for MMC-2's in.
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