Qobuz Issue

So, I've bought 20+ albums, prior Sublime and that really confuses me.

I am in a similar position.  Opened account.  Tried to pay with CC, it was declined.  I tried again, same card, same "everything", it seemed to go through.  But Quboz wasn't working.  Couldn't listen to music through the Qobuz App, or Roon (Roon was able to log in).  Sent Help request to Qobuz.  Lucie (of Qobuz) says my payment didn't go through.  I tried again, declined.  I tried second card, declined.  I went to my bank CC help web page and asked about declined CC events.  Was told no CC declines in the past 7 days.  Sent a reply to Lucie, have not heard back.  My CC is US, my account is US, with zip code.  I wonder if Qobuz needs a cell #?  Found this thread via google search.  Using Mac with latest system software and Safari.  Qobuz recommends Firefox, but my payment was also rejected using Firefox.  Waiting.

I first started mailing Sebastien on Nov 13. A deeper look into the problem started 7 days ago, the 15 of November. I’ve asked for a refund of $180, to which yall know the answer. This is what it tells me when I attempt to use same signing up card "The payment was refused, verify your bank details before proceeding with a payment again." I’m not able to stream at this time but, I bought Sublime for discounted downloads. Today, the 22nd. Sebastien sends an email saying card issues haven’t been fixed but I can use Paypal, to which I have no account.

 

jfhess, I couldn’t agree more with a US Qobuz phone number.

update:  an unexpected reply from Sebastian.  I got an email list email about music on Qobuz.  I replied as below and Sebastian replied as below, top.  I replied to him outline the things I have tried, I wonder what he'll say.

Hi John, 

Thanks for your email.  I'm sorry to hear you are having this trouble with our service. Thanks for letting me know. Do you mind telling me if you have submitted a support request for this issue? If you have the support ticket number so I can look it up? If you haven't submitted a ticket yet, here's a link to get you started. https://www.qobuz.com/us-en/help/contact

 

Regards,

Sébastien

On Nov 26, 2021, 12:43 PM -0500, John F. Hess <johnfhess@comcast.net>, wrote:

Hi Sebatian,

Funny that I’m subscribed to a Qobuz mailing list when I’m having a problem paying for the “free” trial. 2 different credit cards tried with 2 different browsers have not worked. Card declined. My account is in the US and the email address is US, and the IP from Comcast must be US also. Being Thanksgiving over here with Black Friday internet stuff, I have not called my credit card company to inquire. The Qobuz help has not offered any more concrete suggestions.

I was thinking that maybe a charge for $0.00 was suspicious and thus declined. So last night, I tried to use a credit card to purchase and album, that also failed.

cheers,

 

John, I initially joined Qobuz for discounted high res downloads only, and at this time I’m gaining nothing from Qobuz. I was told by Sebastien that PayPal was working, but I have no PP account.

 

Since discovering the issue I’ve tried, different card, new Fire Fox profile, emptying Qobuz cart, then filling it back up and buying downloads outside Sublime, regular price. Nothing worked. I suggested canceling and rejoining but Sebastien never answered the question of "should I"? With "no refunds" I didn’t want to be charged $180 twice.

 

My Qobuz desktop app indicates "Sublime", but that doesn’t help. Tomorrow is the last day of waiting for "investigating" we’ll see what comes of it. My Qobuz "favorites" list is growing and growing.