2. music
  3. 172466-155165

Qobuz Issue

I've purchased a "Sublime" account, which Qobuz accepted my Credit Card for. I go to download discounted music and Qobuz won't accept that same card. Turns out, they won't accept any card for downloading. I attempted to buy music with my debit card, no good. I've contacted my card company twice and they assure me theres no block on my Credit card. Sebastien and I are swapping emails and that's slow. Sebastien tells me they have opened investigation that can take up to 10 days. Anyone have suggestions or a remedy?

2020matters
gdnrbob
4,411 posts
 

I'd wait for Sebastien to sort it out.

B

2020matters OP
33 posts
 
So, I've bought 20+ albums, prior Sublime and that really confuses me.
jfhess
8 posts
 

I am in a similar position.  Opened account.  Tried to pay with CC, it was declined.  I tried again, same card, same "everything", it seemed to go through.  But Quboz wasn't working.  Couldn't listen to music through the Qobuz App, or Roon (Roon was able to log in).  Sent Help request to Qobuz.  Lucie (of Qobuz) says my payment didn't go through.  I tried again, declined.  I tried second card, declined.  I went to my bank CC help web page and asked about declined CC events.  Was told no CC declines in the past 7 days.  Sent a reply to Lucie, have not heard back.  My CC is US, my account is US, with zip code.  I wonder if Qobuz needs a cell #?  Found this thread via google search.  Using Mac with latest system software and Safari.  Qobuz recommends Firefox, but my payment was also rejected using Firefox.  Waiting.

2020matters OP
33 posts
 

I first started mailing Sebastien on Nov 13. A deeper look into the problem started 7 days ago, the 15 of November. I’ve asked for a refund of $180, to which yall know the answer. This is what it tells me when I attempt to use same signing up card "The payment was refused, verify your bank details before proceeding with a payment again." I’m not able to stream at this time but, I bought Sublime for discounted downloads. Today, the 22nd. Sebastien sends an email saying card issues haven’t been fixed but I can use Paypal, to which I have no account.

 

jfhess, I couldn’t agree more with a US Qobuz phone number.

More to discover