Aurender A10 help

I did all these things numerous times to no avail. Now it says no connected device, yesterday it was connected but no sound even with volume high. 

Please send Aurender a remote support request from your Conductor App:

“In many cases, if your Aurender is having problems, Aurender can diagnose and fix any issues via our Remote Support service.

To send a Remote Support request email, open the Conductor app and go to Settings>Help>Send Remote Support email. It will ask you to enable location services, which is normal”.

I suggest you still call The Music Room on Monday Is your Aurender A10 brand new or preowned?

I also do not understand the no connected device message. Please reboot your Aurender A10 again. Please keep us posted. 

I found this in the A10 manual:

“If the Aurender is being used with a preamp or integrated amp that has volume control, it is recommended to turn "Use Direct Output" ON so that Aurender's DAC-level volume control is disabled. In this case the preamp or integrated amp will do its job as the volume controller without confusion from multiple levels of volume control”. 

Using direct output, no sound. Rebooted numerous times.