Ayre K-5xe preamp and turntable issues


I have 2 turntables with built-in phono pre-amps.  I have connected each through my Ayre K-5xe pre-amp.  In both cases the volume is so low, even if I turn the Ayre all the way up, the sound is minimal.  I am connecting the RCA cables from the turntable to the RCA ins on the Ayre.  Might anyone help me understand what the issue might be?  Much thanks.  

richcohan

Which turntables do you own that have built-in phono pre-amps? Are the built-in phono pre-amps defeatable via a switch? Or do you have separate RCA outputs for internal pre-amp and external pre-amp? Lastly, it is unlikely that any turntable has a built-in phono pre-amp that is switchable for both MM and MC cartridges. I'm not familiar with a TT that has this feature. All of the TTs I'm familiar with only support MM cartridges via the internal phono pre-amp, if they even have an internal phono pre-amp at all.

Good Luck. Hope you figure it out and get to enjoy your vinyl.