TMR Audio; Never Again

My only experience with TMR was buying an inexpensive ($200 range) power cable from them, and was surprised to get a follow up call shortly thereafter to be certain I was 100% satisfied. 
 

Having  sold high-end audio in brick and mortar stores for many years, I can say with confidence that this level of customer service and follow-up is uncommon on new gear, let alone used gear. 
 

Admirable restraint on Josh’s part, and that will surely pay off in future sales. 
 

I too hope that the OP takes some time to reflect. Admitting when we are wrong and making amends is good for the soul. 
 

Having purchased many items from TMR always had a great experience my brother purchased an amp that was used after a few years a problem developed with the Motherboard they also informed my brother they didn't warranty used equipment however he spoke with a tech who had some very good suggestions as to what it could be.  I have worked with Nick for year's he has helped me avoid some costly mistakes when my knowledge was lacking 

Also a big fan of TMR, I think I've purchased 30-40% of my equipment from them over the years.  I did have a problem with a streamer I bought from them a while back, and they were responsive and made things right for me.  It did take a couple days with emails etc to resolve things, but imagining their business, this makes sense to me, and wasn't a big deal.  I think the value they provide far surpasses the very slight inconvenience of waiting a day or a weekend for a response.  

Another very satisfied TMR customer here.  I have purchased several high end pieces of equipment from TMR.  All better than advertised.  They are my first stop when shopping used equipment.  Buy with confidence.