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Qobuz Issue

I've purchased a "Sublime" account, which Qobuz accepted my Credit Card for. I go to download discounted music and Qobuz won't accept that same card. Turns out, they won't accept any card for downloading. I attempted to buy music with my debit card, no good. I've contacted my card company twice and they assure me theres no block on my Credit card. Sebastien and I are swapping emails and that's slow. Sebastien tells me they have opened investigation that can take up to 10 days. Anyone have suggestions or a remedy?

2020matters
marksealey
10 posts
 

I have just got an answer, @2020matters; from Sébastien.

He confirmed that they are aware of some users' difficulties with Safari. I pointed out that it remains the browser of choice for many Mac users.

I am now able consistently to use FireFox for download purchases, though.

One worry, I'd have thought, is that - dedicated and extremely knowledgeable though the Mozilla developers are - if Qobuz fails on Safari, perhaps because of some minor incompatibility, a version of FireFox could perhaps be released (given the frequency with which it is updated) which also prevents it (FireFox) from working with Qobuz.

I would still be uncomfortable compromising my otherwise 'clean' machine with all the apparently irremovable modifications and extras which Chrome installs.

As for payment, Sébastien says that they are in negotiation with their payment agents to get credit cards working again. Currently not possible. I'd like to think that  this is a priority for 2022 since it must surely represent loss of income.

Happy to share what I've learnt - and to be corrected if I've mis-stated anything here… Don't think so. Happy Christmas to one and all!

2020matters OP
33 posts
 

@marksealey, I’m not totally confused. "I am now able consistently to use FireFox for download purchases". I’m guessing that your saying you can listen to artist you’ve already downloaded, through Firefox. Not Credit card pay and download, through Firefox?

Thanks for the info Mark, it makes me feel better. I’m on Windows using the Qobuz desktop app which opens my browser, Firefox, to check out. Which won’t work of course. But for now, my Qobuz favorites keeps growing for when I am able to CC my way to good listening. Thanks again

mahler123
3,465 posts
 

I ordered one download from Qobuz, a multi album set for about the price of two trips to Starbucks, and 6 months later I still don't have it.  Many of the issues cited here, as well as the lack of responsiveness from "Sebastien".  I finally gave up.

   My current problem is the sudden loss of Chromecast support with Qobuz.  One of my streamers is Cambridge Audio CXN 60 wand the Qobuz High Rez offerings are truly superb when Chromecasted.  Now the Chromecast icon went missing (the AirPlay is still there, but Chromecast sounds so much better).  Multiple emails to Qobuz are met with "What are you talking about" attitude from them.

   I can't resist pointing out that with a CD player, there is nothing easier than opening the player, popping the disc in, and listening.  None of this bull****.  And if streaming is the way to go, streaming your own music burned to a HD has all the advantages of both streaming, CD replay, and very few of the disadvantages

 

marksealey
10 posts
 

Sorry I wasn't clearer, @2020matters  :-(

As I've discovered, purchases of download albums (in my case all classical - by composer then work then performer) are all initiated at/from the Qobuz website.

FireFox allows this process to work. I can select what I want, pay for it and download it.

(For me) Safari does not: it puts me into the loop of my steps 8 to 14 above. I can only select an album, which appears to go into my basket. But using Safari (my preferred browser), I can do nothing else.

Once selected, paid for - though only with PayPal - I can download it using FireFox.

The listen to it as I want - usually Roon.

Happy to elaborate if I've confused things further :-)

I do hope you can do that on Windows (which I don't know very much about): initiate in FireFox, pay with PayPal and download at your pleasure again in FireFox. Do message me if you think I can help :-)

2020matters OP
33 posts
 

@Mahler123, I couldn’t allow myself to "give up" as you did. But, I guess in an online world, with a France company problem, you don’t have any other choices. I’m sure Sebastien has a lot to do but, someone from the US could give more satisfying answers to US customers, I think.

I don’t think this is helpful but, Last Christmas I bought a Chromebook in hopes to listen to Qobuz through a Yamaha pre/pro I have. I couldn’t play prior Qobuz downloads. When I emailed Qobuz, they said that Chrome/Qobuz didn’t work together.

I didn’t get in that situation to deep because it had never worked for me before. This credit card thing is worth more time.

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