audiojerry
The Chase volume does start LOW, 2 red lights out of 5 lit. It's volume change is very many small steps, click click click ..., 3rd light, click, click click ... 4th light up to 5 lights then a few more clicks.. It ought to get pretty loud when 4 lights are lit.
Try it on a different amp. If volume (all features) does not work, then the Chase is defective, you should return it. You bought on eBay, so even if seller does not take returns, IF it is not what the seller said (working), PayPal will refund the money to you, then they go for a refund from the seller themselves.
Long Shot: One option is to try both outputs, try the rear, perhaps rear is working but the front outputs are dead. They are identical signal, early quad era, not a different rear.
There is nothing inside except a few printed circuit boards and a small transformer, no moving parts, so I don't know how some functions work and not others.
I had one arrive dead. Transformer Connection broken, evidently UPS played football with it. Seller gave me a refund. Never had any issue with 3 of mine.
