Upscale Audio and Primaluna

I’ve purchased several components and tubes from Upscale Audio. It’s been a great experience every single time. Great people working there. Thanks!

I forgot to say Thank You to our customers who chimed in here and to give thanks for allowing me to work in an industry I've loved since I was 10 years old when I hacked my mom's console stereo with box speakers.

Some people that are hobbyists that open stores ruin the hobby because retail is difficult, but that never happened to me. 

@femoore12 +1

I saw Kevin compare PL and Audio research amp on youtube and as a audio research user I am impressive about it.

Kevin and Upscale has always treated me well.  I've purchased a Primaluna Dialogue integrated, various tubes over years,  Manley Chinook SE MK2 phono preamp and Dynavector 20x2L cartridge.  Have had several conversations with Kevin and you can feel his passion. I've never thought he pushed anything on me without backing it up with facts and expert knowledge.  Kat was great also and followed up my Manley purchase to make sure I was satisfied.  I'm sure Kevin has been an arse to some customers and I'm sure I would be also putting up with the public for as long as he has. I think we all know it can be challenging, we are human and make mistakes.  Going forward I wouldn't hesitate to do business with Upscale again.  Kevin deserves to be successful.  He's paid his dues and cares about his staff and making customers happy.