Magnepan Service HORRIBLE???

Live and learn...

Customer service matters. Clear and concise communications always helps expedite things.

Its unfortunate but I'm not sure this case is all that unusual. Maybe other companies could do better, maybe not.if they can then bravo. I would like to know.

Magnepan makes extremely high value, high performance esoteric loudspeakers. They routinely receive outstanding reviews and frequently have waiting lists for new purchases. They are a small, privately held company that makes its products in the USA. Despite all of their decades long success people are now calling for them to change their business model because one person has complained. And that person purchased on the used market, not from a Magnepan dealer.

So if Magnepan becomes part of the Harman Group, outsources its manufacturing to China/Mexico, starts selling at Target/Walmart and releases a premium line of gold plated speakers starting at $70,000 will everybody be happy?

....and I've been waiting for 2 months now for 20.7s, might get them in August. Maybe I should start complaining how horrible Magnepan are? ya know, squeaky wheel and all...

Now to find out they are worried about repairing used/damaged 3.7s while I sit here with no 20.7s! The nerve of Magnepan. I want the 20.7s now!

Only in America... shootings, wars, high unemployment...
heck with that, where the hell are my speakers? :)

Besides better shipping coffins, crates or whatever, carriers need to start
handling things a lot more carefully, instead of dropping, throwing,
smashing or forklifting holes into ANY item.

I know time is $ but this stuff gets plain ridiculous, what are we paying for?

Magnepan makes a great product. I've owned several of their speakers including 3.6s. Made in USA.

The shipping company is most at fault here I believe and should get there deserved share of the blame.

I don't think one should be penalized for buying used. Magnepan made ther money once. And who knows maybe the 3.7s were sold to purchase the 20.somethings. (sorry don't remember number). But in general I don't think manufacturers should look at used market neagatively. What do they expect when we upgrade throw the 3.6s out in the trash heap? Almost every upgrade people make to their systems hinges on being able to sell what they have to purchase new. And there are plenty of people who could never buy high end stuff new, but because others can and will buy new they get the opportunity to own good stuff too.
So I think the used market is something for manufacturers to show concern for.

Magnepan should improve their shipping crates. I used to work for a dealer back in the MG-1 Improved days. It is pretty common for the Magnepan speaker on the bottom of the pile to get scrapped and holed by the forklift. The speakers were never placed on shipping pallets that I remember and had to be frequently checked for damage as they were delivered to the dealer which was a big pain.

Magnepans are extremely well priced and a known bargain, but . . . .
Magnepan could provide a wooden crate or framework around the speaker that would increase the shipping cost and cost to the custy and not loose their edge or marketing share. After all there is additional costs involved in repairing banged up speakers with forklift holes.