HELP FedEx Mangles Speakers - Refuses Claim

Both Fedex and UPS have a policy, clearly stated in their written insured coverage policies, related to damage coverage wherein they will not pay any claim if the original manufacturers packing materials and boxes are not used. Seems reasonable given 'packing experts' are impossible to find. The point is avoid buying for shipment any electronics, including speakers, that the seller does not have and will use the original packing materials and boxes. Buyer beware.

"I received double boxed with ample foam padding top and bottom - large, expensive speakers that are crushed on the corners and bottoms."

When you say large, do you mean heavy also? Ground parcel is usually not the method most mfr's send their 100+lbs $$$ speakers to the retail stores or to end user customers. They know the high risk of damage and they shrink wrapped palletized in original packaging and send them freight.

Truthfully, without orginal mfr's box and padding, winning a freight claim with these companies is virtually impossible.

Sorry about your situation. By the way, it is the shippers(sellers) responsibility to make you whole not the shipping company.

Bill

"I bet they were shipped ground?"
How else are they going to arrive at your door?
What a stupid comment.

Assuming that you had the required 4" of cushioning on all sides (even if you didn't use the manufacturer's box) and insurance then I would strongly recommend filing a small claims action against Fedex. This is probably the most effective and quickest way to reach a resolution.

Zippyy.
Ground is a level of service.(The lowest) Could have been shipped many other ways.