HELP FedEx Mangles Speakers - Refuses Claim

I had an incident in which FedEx opened the boxes of a pair of speakers that I had sold. They repackaged one of the boxes incorrectly and a speaker arrived to the buyer damaged, exactly where the foam had been incorrectly repackaged.

I received a check from FedEx. A couple days later, I got an email message from a new claims adjuster. She said she was denying the claim. She wasn't aware that the first claims adjuster had paid my claim.

Jburidan,

It varies state by state - but you can elect to have an attorney present in small claims court in most states if you so desire but it is rarely cost effective.

"In a handful of states, including California, Michigan, and Nebraska, you must appear in small claims court on your own. In most states, however, you can be represented by a lawyer if you like."

-Burt

Jaybo, there are so many sellers that flat don't care. I just went through this with a complete moron. The typical response "your package is the only one ever to have a problem". Great comments in this thread and all small audio businesses should read and learn.

Pbredi, you MAY have a good claim looking at the packing used.Did Fedex inspect the packing and sign stating adequate packing was used? If not what is the seller doing for you? Did you have a separate agreement?

For heavy items I insist on TRIPLE boxing with a lot of space -- more than 4 inches -- between the second box and the third box. This has saved me. I know, it is more expensive. But it is the only way for me to receive things safely overseas. I have had near misses but nothing has arrived damaged.

As I mentioned above. How was the consignee even able to file a claim with fedex? Anyone know the answer to this question?

Shakey