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Why has Avantgarde Quality Slipped ?

I purchased a pair of Duo Omega Speakers last year.

The dealer came to the house and installed them along with all the electronics.

From the first time the speakers played their was a noise in the left speaker and the speaker connection kept dropping out. It took a few weeks to convince the dealer to return and take the internal speaker amp back to his shop.

In the end it took about 4 visits to my house to repair both new speakers plus it cost me another $800 dollars to fix the new speakers.

I've had problems with Avantgarde and the speakers from day one, spent lots of money repairing them, several weeks without any speakers and now just recently I've written three letters to Avantgarde and that have not acknowledged a single letter!

What happen to them? Is the company now run by Accountants instead of music lovers?

Has anyone else had problems with Avantgarde customer service and poor quality control or is it just how they deal with people living in Asia?
avantgardescrewedme
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theo's avatar
theo
2,689 posts
 
I am changing my moniker to "noonescrewedmesoIgotintohifitopassthetime"
bvdiman
491 posts
 
You bought them brand new? If so you deserve much better!

I had minor problems with my Magicos Mini2 and V3. After weeks of listening,
I detected slight flapping noise in one of the mid drivers from each when
turned up loud, I dared this only after sufficient break ins. The Dealer came to
verify, less than two weeks later (in both instances) they were replaced by
brand new spanking pairs--no question asked, no fees charged!

Similar with Tidal. One of their costly diamond tweeter exhibit a very very
mild/fine sandy noise on certain music materials/tone, ie. notably high pitch
acoustic pianos. A damaged which might have been caused during
transportation/shipping. I emailed Tidal in detail the specifics of the problem,
and within 5 working days I received via UPS a matched replacement pair from
them--Imagine the cost! And I don't even have to send the faulty one back
first as per the usual requisite to determine the problem prior--deep mutual
trust on their part. "For us, most important is a happy customer, and
that I want you to have your speakers running perfect again as intended,
better yesterday than tomorrow" was Jorn's word!

Really appreciate the sterling customer supports rendered by these two
excellent companies. After paying high dollars, these are what one should
expect of high-end, high-quality services--no less.
nvp
317 posts
 
My opinion is that the dealer who sold you the speakers has screwed you, not Avantgarde. As already mentioned, if the speakers were new and were bought from an official Avantgarde dealear, they would have been fixed for free.

Some years ago I have written them a mail asking for a price list. They have answered my mail right away.
triode
263 posts
 
I've had nothing but superb interactions with Avantgarde, and my 10 year old Duos (which I later upgraded to Duo Omegas with the kit supplied by Avantgarde) continue to perform flawlessly.
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