You bought them brand new? If so you deserve much better!
I had minor problems with my Magicos Mini2 and V3. After weeks of listening,
I detected slight flapping noise in one of the mid drivers from each when
turned up loud, I dared this only after sufficient break ins. The Dealer came to
verify, less than two weeks later (in both instances) they were replaced by
brand new spanking pairs--no question asked, no fees charged!
Similar with Tidal. One of their costly diamond tweeter exhibit a very very
mild/fine sandy noise on certain music materials/tone, ie. notably high pitch
acoustic pianos. A damaged which might have been caused during
transportation/shipping. I emailed Tidal in detail the specifics of the problem,
and within 5 working days I received via UPS a matched replacement pair from
them--Imagine the cost! And I don't even have to send the faulty one back
first as per the usual requisite to determine the problem prior--deep mutual
trust on their part. "For us, most important is a happy customer, and
that I want you to have your speakers running perfect again as intended,
better yesterday than tomorrow" was Jorn's word!
Really appreciate the sterling customer supports rendered by these two
excellent companies. After paying high dollars, these are what one should
expect of high-end, high-quality services--no less.
I had minor problems with my Magicos Mini2 and V3. After weeks of listening,
I detected slight flapping noise in one of the mid drivers from each when
turned up loud, I dared this only after sufficient break ins. The Dealer came to
verify, less than two weeks later (in both instances) they were replaced by
brand new spanking pairs--no question asked, no fees charged!
Similar with Tidal. One of their costly diamond tweeter exhibit a very very
mild/fine sandy noise on certain music materials/tone, ie. notably high pitch
acoustic pianos. A damaged which might have been caused during
transportation/shipping. I emailed Tidal in detail the specifics of the problem,
and within 5 working days I received via UPS a matched replacement pair from
them--Imagine the cost! And I don't even have to send the faulty one back
first as per the usual requisite to determine the problem prior--deep mutual
trust on their part. "For us, most important is a happy customer, and
that I want you to have your speakers running perfect again as intended,
better yesterday than tomorrow" was Jorn's word!
Really appreciate the sterling customer supports rendered by these two
excellent companies. After paying high dollars, these are what one should
expect of high-end, high-quality services--no less.