Buyer Dispute

What ridiculous answers, biased in favor of Sellers.  The buyer is the injured party here.  Seller did not deliver a working product; it was defective. 
 

btw, Buyer’s supposed acceptance of a changed deal was without consideration; it is not an enforceable modification to the agreement.  Seller would have needed to obtain new tweeters anyway, to sell those speakers as anything other than damaged/not working.  

the burden of Supply-chain issues - delivery of a presumably promised working product - falls on Seller.  Seller has had the benefits of Buyer’s funds for 5 months; Buyer got nothing but grief, so far. 

the value and price for broken speakers is a substantially different proposition. A full or partial refund is due immediately.

When I received the speakers, neither tweeter was working, and there was no continuity through either voice coil. It is hard for me to understand how shipping could result in this failure mode. Regardless, I contacted B&W to ask if their ZZ28738 drivers are so delicate that shipping would cause a VC failure. Their response was predictable. They had not experienced this.

@kirbymydog you have been so patient…you have displayed good faith. I would ask for a full refund and move on.

That would be my choice for a solution. Unfortunately, the seller refused my request, preferring the warranty solution. 

How did you pay? You could open a dispute.