2. misc-audio
  3. 174534-102527

Buyer Dispute

I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog
kirbymydog OP
36 posts
 

Thank you for replying.

Now this will really bake your noodle. The seller works for an authorized B&W retail store. He was selling these for a client. Here is the original Audiogon description.

 “These speakers were purchased from my local dealer new in May 2020.  They are in perfect condition and are an amazing pair of speakers.  I decided to upgrade them to the store's demo pair of 802's.  The store personnel delivered and set them up originally, and they returned to box them back up for resale”.

grannyring's avatar
grannyring
6,479 posts
 

This is easy.  Ask for your money back and have the seller arrange for shipment pick up at your home. Sorry you had to go through this hassle.  

unsound
7,329 posts
 

IMHO, you purchased a working pair of speakers. That's not what you received. Return for full refund. 

ghasley
2,487 posts
 

This smells, I would ask for a refund. If he balks, I would explain your next action would be to contact the store owner and immediately open a dispute with Paypal.

russ69's avatar
russ69
3,501 posts
 

Demo speakers with blown tweeters. Nothing weird about that. The seller probably wasn't aware they were blown. On the other hand I had to return a pair of demo speakers once because of a blown tweeter. The dealer said; We thought so, did you mark which one was bad? 

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