2. misc-audio
  3. 174534-102527

Buyer Dispute

I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog
russ69's avatar
russ69
3,360 posts
 

what if the drivers continue to be unavailable for 12 months, or 18 months or even more. What then?

That's a good point. If you weren't aware of the long lead time when you accepted the last deal, I think it's a new ballgame and you could/should ask for a refund.

kirbymydog OP
36 posts
 

Rocray935-thank you for that suggestion. That’s a good idea.

czarivey
5,698 posts
 

soon all of it will be unavailable history unless some radical stand up action will be taken by the people for the people

other than that there was times when everything was repairable including torn socks or underwear and it seems to come back rapidly fast.

mr_m
1,900 posts
 

You say the seller works for a B&W retail store? If he has a new pair in stock or demos of yout speakers, have him pull the tweets out of his units and send them to you. This is not as crazy as it sounds. I knew of a dealer years ago who did this very thing to satisfy a customer. A stretch? Maybe. But it doesn't hurt to ask providing I've got your details correct.

 

kirbymydog OP
36 posts
 

A good idea. The sale was not sanctioned by the store. It was more of a private sale. The seller just happens to work at the authorized B&W store which allows him to submit a warranty claim.

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