Yo-yo yay a …I completely agree that Bowers needs to step up. Thus far I have communicated with both B&W in the UK and US on the availability issue. I have gotten various responses. My most recent request was for the international spares team leader but have not received a reply. Encompass, their distributor in the states has been useless. They have the tweeter listed, and provide a ship date about every two weeks at the end of which it simply turns over another two weeks. Very frustrating. I wonder if they have supply issues with their newly released D4’s?
Buyer Dispute
I would like to have some opinions of a remedy for this issue:
I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.
Any opinion on a path to resolution?
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You are being very kind and patient, HOWEVER, you need to recognize that it is hard to have two faulty tweeters go bad in shipping. The guy is lying to you. What could possibly have caused both to stop working? An thermonuclear electromagnetic pulse. I predict that 6 or 7 months of effort to get a pair of tweeters will result in the discovery that isnt your problem. Then you are going to need crossovers. Another 6 or 7 months go by and then you might have a pair of working speakers. Its your deal though, best. |
@kirbymydog Don't wait any longer, file with Paypal and notify Agon asap. If you paid your Paypal transaction via credit card, you should also dispute with your card issuer. I suggest filing the PayPal dispute via phone even though you may have to schedule a callback. This will allow you to explain the filing delay due to your attempt to get the replacement tweeters. Via online form, you'll stand a good chance that the software will deny your claim due to the delay, but their people generally will try to assist. In a similar situation, I was shocked to find PayPal willing to eat the cost of the claim and make good both me the buyer, and the seller. But you need to pursue a full refund. They might even let you keep the broken speakers too...not kidding. Cheers, Spencer |
- 162 posts total