Buyer Dispute
I would like to have some opinions of a remedy for this issue:
I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.
Any opinion on a path to resolution?
Dang ghasley you and I are like minded. There is a time and a place for all things including a plane ride.. 6 months, no speakers, 7K.. I’d be gittin’ ticked.. BUT be cool and FERM for now.. Tell the seller it's OK if he puts another pair on hold to take care of you first. Rip them off a new pair.. Like that's never happened.. GIVE ME MY SPEAKERS! BTW my face is RED and I ain't drunk.... YET!!! Add a little gunpowder to my drink please.. Regards |
@kirbymydog, I truly envy your calm,cool,level head. |
What LloydC said above is 100% accurate. This is entirely on the seller to fix with a full refund or partial refund depending on the wishes of the buyer. Lloyd I think we come from the same training which normally takes one 3 years to accomplish. You laid it out perfectly there is no other way to even look at this. |
