2. misc-audio
  3. 174534-102527

Buyer Dispute

I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog
roxy54's avatar
roxy54
8,045 posts
 

This is starting to sound bad for the OP. I hope that he gets some remedy.

kirbymydog OP
36 posts
 

For the most part, I have believed that the seller has made an effort to resolve this by way of the warranty. However, the amount of time that his solution is taking has now become unreasonable. it is unfortunate that I waited this long. However, I have at least two avenues of recourse. Positive feedback does not relieve the seller of his responsibilities to the buyer.

builder3
763 posts
 

This isn't a PayPal issue at this point. Hire an attorney, he'll send an official letter. You'll likely get some satisfaction. Good luck with it.

testpilot
963 posts
 

Have you contacted the seller to discuss a remedy and if so, what was his position? 

kirbymydog OP
36 posts
 

I have contacted the seller many times by email requesting refund, return, payment for new tweeters and more. He has refused all, and says that the warranty replacement is all that he will do. Period. One of my recent emails asked him if he would contact B&W to see if anything could be done. I received no response from him

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