2. misc-audio
  3. 174534-102527

Buyer Dispute

I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog
roxy54's avatar
roxy54
8,066 posts
 

I’ll bet that he will decline, and that may not be the best remedy for you anyway if the tweeter failure was caused by an event that also damaged the crossover. At this time you have no way of knowing that. If he pays you the $2000.00, that would be considered a closed settlement. What would you do if you later determined that there was other expensive damage to the crossover?

grislybutter
3,356 posts
 

I think you should by now publish his augon user id so that we could avoid buying from him. 

kirbymydog OP
36 posts
 

I am currently discussing a solution with the seller mediated by Audiogon. However, if a satisfactory resolution is not reached by February 7th, I will consider publishing his Audiogon ID. I will post all updates.

builder3
769 posts
 

Best of luck, Kirby.

kirbymydog OP
36 posts
 

I am very aware that voice coils do not simply become discontinuous in this scenario. In addition, Bowers and Wilkins agrees with me. I am quite certain they were shipped that way and I have shared my opinion on this with the seller. Note that I have invited the seller to participate in this forum, and how these tweeters became discontinuous would be a good discussion to have with him, among other topics.

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