I own one. It's a fine sounding player. I swapped the OE tubes (EH6922) for Amperex 7308 and this sweetened the sound. The EH tubes were ok but they were too lean in the mids. The 7302s added some warmth.
The only complaint I have is of a very, and I do mean very, slight PS hum that can be heard on quiet moments during play. This might just be my player as I haven't heard anyone else make this comment.
I would characterize its sound as neutral with a lean midrange (even with the Amperexes), great bass extension and detail. I play mostly acoustic, acoustic jazz, chamber music and vocals through it. I find it does not really "rock out", if that makes any sense but on acoustic music it really pulls the details and the intimacy out of the CDs.
I have a pair of Mullard 6922 I will swap in at some point. I think they may add a bit of bloom to the mids which might be nice.
As for working with Wally, Chris and Glen? These guys are great. My first player arrived DOA (shipping damage) but with a phone call and a few emails, I had a replacement in a week. The replacement has worked flawlessly since.