Verastarr

people have opinions and advice, negative and positive, but it seems none have had any recent experience with verastarr. I don’t know anything about them.

6 months, still not done, that’s totally unacceptable.

not to blame the victim, but to step outside, a fresh pair of eyes: you might have someone else carefully read the string of emails, looking for clues as to their motive(s) or explanations. perhaps you (or they) are missing a subtly worded .......

......................................

If they say they will fix them, and no money issue involved, it’s either lack of parts or lack of the skills needed to make the repair. or lack of funds on their end, i.e. behind payments to their supplier.

they need to answer direct questions:

1. you have all the needed parts?

2. you have the capability in-house, current employee, to make the repair?

3. any problem you are not understanding?

best of luck in these trying times.

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@elliottbnewcombjr Your post assumes that this is a company, with employees, rather than a one-man operation.

As far as I can see, Verastarr is Mike Powell.  And as other posters have said, he has plenty of time to make multiple youtube videos, entertain Jay in his listening room, etc.etc.

So what could be the possible motive for not completing a repair under warranty?  For six months?  Gosh, that's a head-scratcher.

mikepowellaudio,

What do you have to say about this? Where are this man's cables after 6 months?

lots of ’we’ from his web page

"At Verastarr we live and breathe music reproduction. We simply will not settle for half-measures. It is either "all or none" for us. First and foremost we are music lovers. Our goal is to help your music sound exactly as it was intended to sound by the creator of the piece."

There is no way 1 person does everything. I ran my Interior Design business from my home for the last 20 years before I retired. No direct employees, I had a fleet of independent consultants, Architects, Decorators, Draftspersons, Engineers, Acoustic Consultants ....  that helped me as needed on large or small projects, via hourly or sub-contracts the client may or may not know about..

In my case, a business service (no product), I billed my direct consultants hourly work on my invoices the client saw. I approved sub-consultants invoices like acoustic engineers, hvac engineers ...  before client paid them directly.

Clients may or may not have met them along the way. Products, you never knows who is doing what.

That's the royal we.