Which output mode are you using on the Ragnarok 2? The pre-outs are active in headphone+speaker and headphone-only modes. Pre-outs are not active in speaker-only mode (in other words, you need to select a mode that includes headphones). It is in the owners manual. I and many others think this is very strange.
See Jason Stoddard’s comments:
https://www.head-fi.org/threads/schiit-happened-the-story-of-the-worlds-most-improbable-start-up.701900/post-15019440