Marantz SA-KI Ruby SACD Player

and this:....

MMike D.

Verified Reviewer

01/06/22

Q: What is the warranty on this ? Thanks 

 Answers (1)

Music Direct

01/06/22

A: 5 Years. 

Brian 
312-738-5987

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I read the same things you read before I placed the order. I just re-read the warranty info that came with the Ruby and it says 3 years parts and labor. It doesn’t mention Reference gear at all. My SA11s3 came with 5 years on the unit and 3 years on the laser assembly. I assumed the Ruby would have the same warranty. Maybe the Ruby isn’t considered part of the Reference Line or maybe Marantz enclosed the wrong warranty info in my unit. My Ruby was manufactured in January 2022. Maybe Marantz changed the warranty for this production run. I sort of doubt that, but almost anything is possible in this crazy world. I’m going to call Music Direct tomorrow and see what they have to say. Even if it is 3 years it’s as good or better than most.

Keep us posted. Mine arrived yesterday, also January 22.

Did the warranty info sheet say 3 years?

I just got off the phone with Marantz USA and Music Direct. Marantz said it was 5 years for everything including the laser. That didn't sound right. It's usually 5 and 3. When I told them about the enclosed warranty info saying the warranty was 3 years I was told they would contact higher management and get back to me. When I called MD they told me it was 5 for everything and when I said it's usually 5 and 3 I was put on hold and when she came back she did say it was 5 and 3. Hopefully that is correct. The way the conversations went didn't instill a whole lot of confidence. Only time will tell.