So I called and had a very pleasant conversation with Evan. I explained my situation. I asked for a schematic. He asked someone else while I held and said "yes, we can send you the schematic". I gave him my email. Hours passed. Nothing. So I wrote three times asking for the schematic I had been told would be forthcoming and Greg Christensen ghosted my question and instead circumvented to how long it would be (6-9 months!) before I could return it. This over a course of three days when I brought up the schematic each and every time.
I am very happy ARC owns ARC again. I am very happy they are answering their phone again. I am not so happy about the backlog (though understandable) and the lack of a direct clear answer (avoidable and inexcusable).
Now all that said, a tech with tons of experience (Vern Leckrone of CT) told me that the best way to get my amp repaired the right way was with ARC and as I said above, between the lack of a schematic and the lack of reliable tubes I am willing to wait and pay the huge premium. The Ref 150 SE is a great amp so why not get it done right?