As a customer of Nanoflo allow me to share some light on the subject from my experience.
I dealt with the lady in question, (not mentioning any names due to moderator aspect), who contacted me via a nanoflo.com email address.
I subsequently purchased Nanoflo via Paypal.
Due to being supplied the wrong tracking number by the lady concerned I could never see the product shipped. After several attempts to resolve this she eventually stopped emailing me.
I learned from here last Saturday the product was 'no more' and entered the thread to try to get a refund. At that point I checked my Paypal account and my payment had been requested by and went to Perfect Path Solutions, which surprized me as I knew that was related to her old company. I did receive a refund from the lady, after she asked me to remove her personal information from the thread.
On Sunday night I received an email from Chris telling me that the lady was supposed to supply him with the names of customers and that he had only received first names, no surnames. Additionally he did not know I was a customer as no info on me was supplied to him. He discovered my details from the lady email address account attached to his Nanoflo product. He has been helpful in answering my queries subsequently.
I'll allow members to make their own judgements on my experience.