@artemus_5
Anyone remember why Grant Fidelity quit selling Psvane tubes? They reported that the Chinese company wanted to dictate policy to them, the seller. does this happen at Apos?
They have a lot of convoluted policies which seem contradictory to me. 45 day return with all sorts of stipulations. Any way you slice it, Chinese policy has its fingerprints all over this including only email communication when a telephone call could take care of the problem much quicker and easier.
with all due respect, this is speculation on your part, and painting with a very broad brush
i have had no problems with apos, bought, item delivered, returned within return period, full refund in 2021, their 20% restocking may not have been in effect since then, but even so, within 15 days it does not apply... of course my good experience does not mean apos is perfect, hasn't changed for the worse in the meantime, and others haven’t had a bad time, but my data point is just that, a real data point
other points to note - iirc when i have gone to apos’ website during business hours there is a chat function, you get a live person
i dealt with a person at apos when i returned my dac by the name of john soriano (john.soriano@apos.audio) - maybe this is really a chinese guy named chang who doesn’t speak english, using a fake email name... 😂
