Apparently TMR is in the “profit” game.
Quit a revealing comment. Perish the thought that a business would like to make some money. Jesus Christ dude.
Look. TMR has a great website, a slew of employees, a brick-and-mortar store, a dedicated shipping department (whose thoroughness of packing is among the best I’ve experienced), and all kinds of other overhead. Despite that, I’d say that 80 percent of the time, TMR offers very good value on both new and used gear. Across easily half a dozen transactions over the past 18 months, they’ve treated me right every time — with courtesy and integrity.
Here’s an example: When I bought an older Krell amp from TMR that had a single non-functioning LED (this might have occurred in transit), TMR apologized and paid for me to ship it back for repair. Then they not only replaced the faulty LED but the other two as well. Why? Because, the head of service explained, they wanted the shade of blue of all LEDs to match exactly. From where I sit, that’s astounding customer service.
Oh, and when I shipped them a tube amp recently that they agreed to pay a fair price for, I included an extra set of tubes as part of the deal, and packed them in such a way that two of them unfortunately shattered. My fault! But TMR insisted on still paying me the agreed-upon price...despite my offering (twice) to be responsible for the damage.
Your complaint is puzzling and unseemly.
(BTW, I have no affiliation with TMR, other than being a satisfied customer.)
