I have a 2170 and am thinking about a 3400. The increased power would be great to drive my Maggie 3.7i speakers. I currently use a Parasound A21 power amp fed from the analog output of the 2170. I also use a SWARM DBA sub system. The 2170 feeds a DAC via the digital output. The DAC feeds the SWARM amp. This works very well as the 2170 has only one analog output. If the A21 was in the same rack as the 2170 and SWARM amp I could feed the SWARM amp with a looping output from A21.
My suggestion is to purchase the 3400. You could drive the speakers with the 3400 and drive a quality headphone amp with one of the analog outputs if you don't like the 3400 headphone amp. If I am correct you can use the BYPASS mode to listen without RoomPerfect while using headphones Use an outboard phono stage, not the one in the 3400.
I agree customer support is difficult to receive. I have been contacting Anders Borbye at contact@steinwaylyngdorf.com. Anders is very helpful but I receive his answers 12 hours or so after I send the email, longer on week-ends. He is in Denmark. That is frustrating. I also live in FL and have contacted dealers but there seems to be no desire to help someone who is not a customer.