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Enleum AMP23-R buyer beware!

My frustration has finally gotten the best of me.  I ordered (put a deposit down) an Enleum AMP23-R back in March based on the word the dealer got from Enleum that the order would be filled in 2 weeks, or the beginning of April.  It's now June 7th and no word from Enleum about shipping any units.  I know my dealer has been in touch with the company and the company is not responding.  They are also not giving any updates as to when units might be shipping.  

This is a bad look for Enleum and frankly has soured any excitement I had for their product.  I would steer clear of Enleum at this point.  I understand that a few units have been released to certain people for review purposes, but that also leaves a bad impression in my mind.  If you promised to release a certain number of units back in March to people who put money down and you can't fill orders now in June, it tarnishes your reputation as a company doing business in the high end market.  It doesn't matter how many rave reviews your product gets if you give the impression that you don't give a crap about your customers.  

The company says Enleum translates to "Enlightenment" which is just marketing mumbo jumbo.  Let's see if owner Soo In Chae will step up to the plate and treat his customers with respect.

sense63
sense63 OP
54 posts
 

I know Enleum is a small company and I understand the supply chain issues.  At least a company like Decware let's potential customers know that the wait time is approx 1 year.  At that point, a customer can make up their mind as to whether or not to move forward. My frustration is when a manufacturer gives a false impression of when product will be shipped and then doesn't follow up regarding a change of circumstances.  If Enleum had said delivery for orders on such and such a date would be 6 months or even an unknown time frame, I can respect that.  That's not the case.  Enleum is not responding to requests for updates so the dealers can give their customers a potential time frame for shipping which is putting dealers in a tough spot.

keithr
1,306 posts
 

this is the case in all of audio right now, sorry. especially in Asia. Pass Labs is 12 mos, same as Magico and some other big guys. Luxman is like 8 months. either cancel your order or stick it out but blaming them isn't really fair. they want to deliver product asap.

keithr
1,306 posts
 

fwiw, I tried an Enleum and found it pretty overrated. Srajan has hyped this thing beyond what it actually delivers, which is a pure but somewhat not fully fleshed out sound 

ozzy62's avatar
ozzy62
3,111 posts
 

@keithr 

Reading comprehension is your friend.

The OP is not blaming them for not delivering but for not communicating. Supply chain issues are unavoidable. Not properly notifying your customers of delays, however, is and should be avoided.

keithr
1,306 posts
 

they don't know! duh. if they had a timeframe they would relay to the dealer. also, i'll add that Enleum was months delayed on releasing the 23R as Srajan noted early on.

talk to some small manufacturers and hear what they are going through. 

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