I have a feel good story....

Hey Carlsbad ... the box from Manley to Upscale must have taken a bit of a tumble as the tape was ripped across the top edge about 5 inches ( however the Manley box wasnt deformed...the outer box from upscale was fine..,

Upon detailed direction from EveAnna I recycled a specific connector, as well as checked all the others and the rest of the boards for cold joints etc...

I found the assembly quality first class...I suspect on these bayonet connectors the insertion force tolerances are a bit wide... the jolt broke connectivity and reseating the connector reestablished connection...

I have seen it even on the MilSpec stuff I worked on... mechanical insertion force and wipe are rare but do occur

Very nice example of a quality company. I will consider them when I look for future equipment.

ozzy

Thanks for posting this and I'm happy your issue was resolved without you having to go through the hassle and down time of returning the unit for repair. Party on!

I had a similar experience with Manley. I had a couple questions about a Chinook I bought used. I sent the questions in to Manley via the question form on the website. This was a couple days before Christmas a few years ago. Within 24 hours I got an email from Evanna with answers and more info. than I asked for regarding an easy mod to the unit for loading. I was truly surprised and very impressed. One of my questions was about how the loading settings on the back of the unit were represented in the printed manual. I see she has a video about that now on the Manley website. First class all the way!

Right on.... having worked on complex state of the art electronics ( including traveling wave tubes) most of my career...all the engineering into rated MTBF on components, N+1 redundancy, quality circle culture... things still fail... I get that, how it is resolved creates or kills customer trust forever... 

Both Manley and Upscale did a 4/0 job this weekend...AND on top of that the Stingray really sounds great..