I have a feel good story....

Thank you. 
 

Happily I have long receive outstanding service from this industry. Let’s say my preamp blew up this afternoon. I am sure my dealer would drop a loaner by this afternoon without me even asking (just telling him it went out). 
 

But looking across vendors of all kinds… lots of average and a few terrible. Then there are stars… they just completely get it… and make everyone else look like they don’t care. 
 

Great outcome. 

More discussion of a connector that can come loose easily on an expensive amp, please.

Hey Carlsbad ... the box from Manley to Upscale must have taken a bit of a tumble as the tape was ripped across the top edge about 5 inches ( however the Manley box wasnt deformed...the outer box from upscale was fine..,

Upon detailed direction from EveAnna I recycled a specific connector, as well as checked all the others and the rest of the boards for cold joints etc...

I found the assembly quality first class...I suspect on these bayonet connectors the insertion force tolerances are a bit wide... the jolt broke connectivity and reseating the connector reestablished connection...

I have seen it even on the MilSpec stuff I worked on... mechanical insertion force and wipe are rare but do occur

Very nice example of a quality company. I will consider them when I look for future equipment.

ozzy

Thanks for posting this and I'm happy your issue was resolved without you having to go through the hassle and down time of returning the unit for repair. Party on!