The friends and family option is typically used not for scamming buyers but to avoid IRS 1099 fillings and paying taxes...the paying with PP directly to get buyer protection obviously diesnt work hence this post.
Paypal...buyer protection fees didnt help me
I had a previous post about buying with PayPal so i'm piggybacking off that one.I found an integrated amp on U.S.A.M. for a decent price,the seller wanted me to pay PayPal / friends and family but because it was over 6k I went ahead and pay the fees (approx $200.00 and change) thinking it was worth the extra money for buyer protection.The shipping was $300 from the east coast to the mid west and took 6 days i believe.The crate was over 100 pounds,it came on Monday and it took me until Sunday to get a buddy to help me get it up a flight of stairs,out of the crate and on a dedicated stand..i'm in my 60s and retired.The amp had distortion on one channel,we both heard it,I swapped cables on speakers and same result coming now on the opposite side...but to make sure before I started screaming the sky is falling I borrowed other gear and went through the testing...this all took another week....After i did my due diligence I contacted the seller and told him i wanted my money back which fell on deaf ears so i filed a case with PayPal...I was told by PP that i needed get verification of my complaint in writing from a legit source and submit this info within 10 days.I called 2 audio stores in the mid-west and was told that they did'nt have nor could they verify on gear they don't sell. I needed to send it to manufacture who's on the west coast,so i called the manufacture..approx 7 days to get it to them at a cost of a few hundred in shipping ,the down time could be anywhere from a few days to weeks depending on back log..and then cost and time to get it back not repaired as i'm just looking for them to tell me its messed up in writing for these clowns at PP..I called PP and told them the 7 to 10 days i was given to get this all done was insane,forgetting the cost involved..I mean it took me a week to get it upstairs and unpacked with help......So I was denied my claim and will have to deal with getting this going again.I informed PayPal that i will never pay their fees again because the buyer protection i thought i had did'nt really exist,the burden of proof was on my shoulders to show them that what i got which was described as mint was'nt...Maybe its their new policy because the company's stocks are in the crap hole and the share holders need paid,who knows but they wont get my money again.I think ill buy new from a USA dealer........
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@missioncoonery Based on my observations you're in a small minority, vast majority claim PP always on buyer's side. As others have mentioned and experienced, no real forensics undertaken by PP, most disputes resolved by algorithms.
I suppose I understand their finding for buyer in most cases, buyer happy, at least seller gets item returned to them. I've had two disputes as buyer with PP, won both cases without long delays.
The one thing I don't understand about your case is, I know seller cut off communications with you so you're distrust of him understandable. But how do you know damage wasn't caused by shipping? Did you talk about that possibility with seller? If not, I can more understand his intransigence, he may have perceived your initial contact as provocation.
Since seller won in what seems like rare case with PP, one has to assume he had documentation on his side, or a better story. |
Better story?...yea it worked when I sent it to him just fine,lol......My story isn't a story,it's the truth.There was no physical damage to the box or the unit so I assume his story should be it was distorting through one channel when I sent it. All I wanted was what I paid for, a working correctly int amp or PP to to do good on what I paid for and get my funds back .There's no gray area here,no buyers remorse,no my wife is pissed and demanding I send it back....nothing but simply I got a unit that doesn't work properly and the buyers protection I paid for failed me. |
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