No humor intended. Just the facts. You asked about prevention and then rejected a clear answer. No dialogue here.
What the ship just happened?
Needing a small, but dependable 2-channel amp, I saw one from ATI (AT 602) listed on Audiogon last week. The seller accepted my offer and I was confident things would go well due to his positive feedback. The amp was delivered today, but I was walking my dog down the main street through our town-home complex when the UPS truck pulled up in front of my home. I was about 300 feet away, and I clearly heard the impact when the driver dropped the box onto the concrete surface of my front porch. Of course, he was gone by the time I arrived and saw the box sitting at an angle, with a badly damaged corner (indicating he dropped it that way). The box could be described as being flimsy at best, and I felt my blood pressure rising when I lifted it and could feel the amp free to move around inside. Opening it up, I found the amp extremely well-wrapped in bubble-packing, which just added to my frustration. The amp was only 4" in height, but the box was 13" high and there was
minimal additional packing to keep the amp stationary during transit. I guess the UPS driver took his cue from all this and treated the package accordingly. The amp had a 1/4" chip in the front fascia corner, but survived otherwise. The seller obviously chose a box that he had handy, but one that was totally inappropriate for the job. Looking back, I should have stipulated that the seller use FedEx, but his feedback concerning shipping issues was good, so I felt like everything would be OK. Who was mainly at fault here, and what might have prevented this nagging situation?
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Buying new would have prevented.
Are the rest of your 4000+ posts that helpful? |
It was improperly packed.
FedEx in my experience has a better reputation than UPS, but I haven’t found that borne out in less actual damage. Anything should be packed to withstand a short fall. You could ask the seller to pay for the damage if you took photos of the box, the packing, etc. You could even escalate to a PayPal dispute if in fact the packing was substandard, and that caused the damage. Any kind of dispute will be more difficult if you don't have photos. |
IMO, this a multi culprit FUHBAR as described (1) SELLER Seller chintzed it to a disgusting fault . Intuitively, it is just plain moronic for him to fail to properly pack up electronics with PROPER packing materials to both (a) adequately protect them from damage from shock, AND (b) brace them against internal damage from delivery mishandling. Negative feedback seems warranted in my opinion but onlyif you did not agree to ANY of his cheap boxing, or, he materially mislead you on this. Regardless, it should have been marked “FRAGILE “ and “ THIS SIDE UP”. etc. etc. (2) BUYER There is no mention of the unit having its own OEM packaging and OEM boxes that would’ve met (1). If you agreed to this glaring omission at point of sale, then you assumed a big risk that it was a total unknown of packing adequacy , and this was entirely avoidable. Prior Seller feedback is a big indicator of Seller’s mindset and risk mitigation..,, a lack of it should have been a stark red flag. (3) UPS DELIVERY DUDE DUFUS Chucking it about carelessly and casually was entirely avoidable on his part too. Good luck on getting anywhere on this because of this. FWIW, UPS is by far the WORST option by a country mile and I will always choose another option. Was the shipping insured? If not, you are SOL. TAKEAWAY This is a regrettable joint sharing of risks and FUHBAR result in my view. (a) You can try to get compensation from UPS , but good luck on that one. (b) if you address it with Seller, he may offer something to avoid your negative feedback that will kill his future sales on AGON and other forums….. But I doubt that he will step up. good luck ….
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