What the ship just happened?

It was improperly packed.

• Dunnage always should be added to keep contents from moving around.
• As others have said, a flimsy box is substandard, and gear is best shipped in the original box.
• Lacking the original box, or if the original is old, double-boxing is a good option. Often, I use an extra-heavy corrugated box for the outer box.

FedEx in my experience has a better reputation than UPS, but I haven’t found that borne out in less actual damage. Anything should be packed to withstand a short fall.

You could ask the seller to pay for the damage if you took photos of the box, the packing, etc. You could even escalate to a PayPal dispute if in fact the packing was substandard, and that caused the damage. Any kind of dispute will be more difficult if you don't have photos.

IMO, this a multi culprit FUHBAR as described

(1) SELLER

Seller chintzed it to a disgusting fault . Intuitively, it is just plain moronic for him to fail to properly pack up electronics with PROPER packing materials to both (a) adequately protect them from damage from shock, AND (b) brace them against internal damage from delivery mishandling. Negative feedback seems warranted in my opinion but onlyif you did not agree to ANY of his cheap boxing, or, he materially mislead you on this. Regardless, it should have been marked “FRAGILE “ and “ THIS SIDE UP”. etc. etc.

(2) BUYER

There is no mention of the unit having its own OEM packaging and OEM boxes that would’ve met (1).

If you agreed to this glaring omission at point of sale, then you assumed a big risk that it was a total unknown of packing adequacy , and this was entirely avoidable. Prior Seller feedback is a big indicator of Seller’s mindset and risk mitigation..,, a lack of it should have been a stark red flag.

I would never buy Pre-owned electronics for shipping without OEM packaging .,,there are many options out there with them to avoid this problem. On rare occasion that is entirely dependent on extensive Seller positive feedback, then I will take the considerable risks of DIY packing BUT with a clear written understanding and expectation to be done in a careful and diligent manner.

(3) UPS DELIVERY DUDE DUFUS

Chucking it about carelessly and casually was entirely avoidable on his part too. Good luck on getting anywhere on this because of this. FWIW, UPS is by far the WORST option by a country mile and I will always choose another option.

Was the shipping insured? If not, you are SOL.

TAKEAWAY

This is a regrettable joint sharing of risks and FUHBAR result in my view.

(a) You can try to get compensation from UPS , but good luck on that one.

(b) if you address it with Seller, he may offer something to avoid your negative feedback that will kill his future sales on AGON and other forums….. But I doubt that he will step up.

good luck ….

If the amp is otherwise working as it should and the cosmetic damage is not overly objectionable, try to work out a partial refund from the seller.  If the damage is beyond what you can look at, I would ask the seller to take it back if they will. Hopefully you can resolve the issues.  

1. Seller is responsible until delivered intact. Existence or omission of OEM packaging is irrelevant unless the seller promised it. This does not shift blame to the buyer as someone above tried foolishly to argue.

2. I always tell sellers that I am in no hurry, take whatever time it takes to ship it safely.

3. Never tell a seller how to ship. If you do, and there is a problem, you have taken a share of the responibility.

4. Don’t post about your problems on the internet until after they are resolved. Hopefully the seller doesn’t read this and feel thrown under the bus.

Jerry

Both UPS and FedEx are notorious for mis-handling large / heavy boxes.