It could be system/cable dependent. I wouldn’t question the experience that AB reviewer had. Your experience was different. Here’s what I found with my Phoenix:
When I put two Audioquest Diamonds in the system I noticed I big drop in sound quality vs 1 Audioquest Diamond and the Phoenix’s included USB cable after the Phoenix. Eventually after experimenting I found that the issue was that one of the Audioquest cables, the .75m one, didn’t perform anywhere near the level of the 1.5m version of the same cable.
I found this out when I borrowed two Nordost Valhalla 2 demo usb cables and they sent one 1m and a second 2m V2 cord. When compared on their own I found the 1m cord sounded like crap compared to the 2m version of the Valhalla 2 cord. I exchanged the .75m Audioquest USB cord for a 1.5m version, and now the quality is superb with two Audioquest Diamond USB cords.
Just goes to show, common sense often doesn’t apply in our hobby.
Pro tip: I found the improved sound with the PhoenixUSB to be a bit too clean and HiFi, even if it was better. I added a PhoenixNET with two Audioquest Diamond Ethernet cords (1.5m each as I won’t use shorter for digital cables going forward). This smoothed over the sound while allowing the detail to shine through and made everything so natural sounding. To the PhoenixNET is a must if using a PhoenixUSB. They complement each other perfectly with a slightly different character, and the result is HiFi precision presented with natural warmth and musicality. Innuos should sell them both as a package bundle with a discount.
Last tip: Power cords matter a lot with the Phoenix boxes. As the AB reviewer said, not as much as with the streamer. But I couldn’t get by with stock or entry level cords with these devices. I found the benefits of the devices to be minimized with lower end cords.